1. Overview
At Apsaura we want you to love your jewellery. If you are not completely satisfied with your purchase, we offer returns and refunds under the terms below. This policy applies to purchases made at our official website.
2. How long do you have to return?
You may request a return within 7 days of receiving your order. Items must be returned and reach us within 21 days from the delivery date unless otherwise agreed in writing.
3. Eligible items for return
Returns are accepted when:
- The item is unused, unworn, and in the same condition as received.
- Original packaging, tags, and any certificates are intact.
- Item shows no signs of damage caused after delivery (scratches, perfumes, adjustments, etc.).
4. Non-returnable / non-refundable items
The following cannot be returned or refunded:
- Items sold as final sale or clearance (if marked on the product page).
- Items that have been worn, resized, polished, altered, or damaged after delivery.
- Items missing original tags, packaging, or authenticity/care cards.
- Custom-made or personalized pieces (unless defective).
5. Defective or damaged items
If your order arrives damaged or defective, please contact us within 7 days of delivery with:
- Order number
- Unboxing video or Photos showing the defect/damage
- A short description of the issue
We will assess the claim and offer, at our discretion, a replacement, exchange, or full refund. For proven shipping damage, we may cover return shipping.
6. Change of mind / unwanted items
If you simply changed your mind, you may return the item within the return window (see Section 2). Return shipping costs for change-of-mind returns are the customer’s responsibility unless we have offered a prepaid return label.
7. Return process — step by step
- Email our Returns Team at contact@apsaura.com (or contact form) with your order number and reason for return.
- We will issue a Return Authorization (RA) number and provide return instructions. Do not send items back without RA—unauthorized returns may be refused.
- Pack the item securely in original packaging and include the RA number.
- Ship the package using a trackable service and keep the tracking number.
- Once we receive and inspect the return, we will notify you by email about acceptance and the refund/exchange outcome.
(If you prefer, you can request an exchange for another style/size—see Section 8.)
8. Exchanges
Exchanges are subject to stock availability. If the requested item is unavailable, we will offer store credit or a refund. For exchanges due to sizing or color preference, return shipping is generally at the customer’s expense.
9. Refunds — timing and method
- Once your return is approved we will process the refund within 7–15 business days.
- Refunds will be issued to the original payment method used at purchase.
- Depending on your bank or payment provider, it may take additional 3–15business days for the refund to appear in your account.
- If you paid using a gift card or store credit, refunds will be issued as store credit.
10. Return shipping costs & responsibility
- For defective/damaged items or shipping errors on our part, Apsaura will cover reasonable return shipping costs.
- For change-of-mind returns, the customer pays return shipping.
- We recommend using a tracked and insured shipping method; Apsaura is not responsible for returns lost in transit without tracking.
11. Cancellations
- Orders may be canceled free of charge before they are dispatched.
- If an order has already been shipped, it must be handled as a return once delivered and will follow the standard return process.
12. Partial refunds
Partial refunds (e.g., for items returned with missing accessories, tags removed, or damage caused after delivery) may be granted at our discretion and will reflect the reduced value.
13. Lost or stolen returns
We are not responsible for returned packages lost in transit if the customer did not use a tracked carrier. Please keep your shipping receipt and tracking number until the return is completed.
14. International returns
International customers are responsible for customs duties, taxes, and return shipping charges unless the item is defective or we made an error. Customs paperwork should clearly state “Returned goods”.
15. Contact us
If you have questions about returns or refunds, contact:
Apsaura — Customer Care
Email: contact@apsaura.com (replace with your actual email)
Address for returns: [Replace with your warehouse/returns address]
Quick FAQ
Q: How do I start a return?
A: Email returns@apsaura.com with your order number and reason for return. We’ll reply with an RA number and instructions.
Q: Do I get free return shipping?
A: Only for defective items or if we shipped the wrong product. For change-of-mind returns, the customer pays shipping.
Q: How long until I get my refund?
A: We process refunds within 7–10 business days after receiving and inspecting the item. Your bank may take extra time.
Q: Can I exchange for a different item?
A: Yes — exchanges are possible if the replacement is in stock. If not available, we’ll offer store credit or refund.
Sample short policy text for website footer
If you prefer a shorter paragraph for a footer or product pages:
Returns & Refunds: Changed your mind? You have 7 days from delivery to request a return. Items must be returned unused with tags and original packaging. Defective items reported within 7 days will be replaced or refunded. For returns email contact@apsaura.com. Terms apply.